Caring for a wooden memorial is essential to maintain its beauty and longevity. Our wooden memorials, crafted from high-quality English oak, are coated with either Fiddes Exterior High Build Wood Oil or Osmo UV Protection Oil to protect and enhance the wood’s appearance.

However, exposure to the elements over time will naturally lead to wear and tear. Factors such as sun damage, rain, ground moisture, poor drainage, and varying weather conditions can all impact the condition of the wood. Regular maintenance and care are necessary to ensure these memorials continue to honour loved ones for years to come.

To keep your memorial looking good for as long as possible, you will need to give it a coat of Fiddes Exterior High Build Wood Oil or Osmo UV Protection Oil every 3-6 months.

Regular maintenance will help ensure that your memorial remains in good condition for years to come.

 Here are some tips to help you take care of your memorial

  1. Remove the memorial and store in a dry place before applying oil
  2. Using a soft brush or cloth gently scrub the surface to remove dirt, dust and grime. If it doesn’t improve with gentle scrubbing, you might need a fine grade sandpaper or ultra fine steel wool (0000 grade). Remember to wipe away any sanding dust with a clean cloth
  3. Before applying the oil, you will need to ‘key’ the surface with a fine grit sandpaper. Go in the direction of the grain
  4. Small splits and cracks may appear in the timber surface or side edges. These can be filled with wood coloured wax. We recommend Liberon Wax Filler Stick, colour light walnut for the best match. Simply rub the wax into any crack until the area is filled, then wipe off excess wax with a rag, then sand the surface going in the direction of the grain. We advise you do this before applying the oil
  5. When the surface is clean, dry and dust-free apply a generous coat of oil with a clean brush. We advise you to apply an even coat of Fiddes Exterior High Build Wood Oil or Osmo UV Protection Oil designed for outdoor use to shield the post from moisture and UV rays. Make sure you catch any runs from the lettering or side edges when applying
  6. Allow the oil to penetrate the wood for five to ten minutes
  7. Before applying further coats allow to dry for a minimum of five hours. We recommend a minimum of two to three coats at each oiling
  8. For best results gently rub with wool wire or 240 grit minimum sandpaper between coats. It is important to ensure that sufficient coats of oil are applied to give maximum protection
  9. We advise you to conduct regular inspections for any signs of damage or wear, check for splinters, cracks or loose components

Terms & Conditions

Our wooden memorials are backed with a 12-month manufacturers guarantee from the date of installation. If your memorial develops any issue within this period, the manufacturer will replace it free of charge, except under the following circumstances:

  • The memorial has not been maintained as specified in the care instructions
  • The recommended oil has not been used on the memorial

Reporting issues

For any issues, please contact your GreenAcres Living Memorial Parks. You will need to provide at least two large, high-quality photos clearly showing the problem. Once we receive the photos, the manufacturer will assess the best course of action to resolve the issue.

Replacement process

If the manufacturer determines that a replacement is necessary, a new order will need to be processed. In this case, please contact the GreenAcres team for further assistance.

Please note, GreenAcres is not responsible for natural wear and tear of the memorial.