Deputy Park Manager (Epping)

Job Role: Deputy Park Manager

Hours per week: 37.5 per week, over a flexible working contract (may include weekends)

Location: GreenAcres Epping Park, Kiln Road, North Weald, Epping, Essex CM16 6AD. The ideal candidate will live/work with an active presence within the larger community and catchment area

Salary: A market-related, competitive salary (subject to experience) with a progressive approach to compensation scaling, as well as performance incentives.

Role Type: Permanent

Closing Date: This vacancy will close when a suitable candidate is found

About Us:

You’ll find things are different at GreenAcres Living Memorial Parks. Death is part of life, so we create beautiful, natural spaces in British woodlands and landscapes that help people come to terms with loss. You won’t find rows of headstones in our Parks. Instead, you’ll be uplifted by the power of nature and given the space you need to reconnect with loved ones.

We aim to help people live through loss more easily and completely by providing a comforting place to reflect and continue the memory of those who have passed away. GreenAcres offers a premium parkland experience that eases the pain of death through the celebration of life and helps the living move forward more positively with hope. We know that many people get great comfort from the ritual of visiting their loved one’s final resting place. Our memorial options offer unique places to reflect on the lives of loved ones, giving families the opportunity to create modern rituals, establish habits of remembrance and embark on a pilgrimage to connect with those who have passed away.

Regardless of your faith, beliefs and cultural practices, GreenAcres is a place where you can pay tribute to the person who’s passed away in a way that’s best for you.

Position Overview:

As a Deputy Park Manager, you will be responsible for ensuring the smooth running of the Front of House team and all its operations by providing an efficient and supportive environment for the team, delivering excellent customer service, and the company’s continuous care program.

Key Responsibilities:

Customer Care

• Ensure the team consistently promotes the highest standard of customer care and the ability to find ways to improve a customer’s experience.
• Ensure consistently high standard of guidance and care, linked to a “Client Service Promise” which makes the “brand experience” memorable and compliments the park.
• All customers concerns and complaints are handled in a timely and compassionate manner.

Service Delivery

• To act as the principal contact for the family, funeral director & celebrant throughout
• Set and maintain the highest standards of appearance within the hall for each service and viewing.
• Supervise the team to deliver services to the highest standard.
• Manage and coordinate the transportation of the deceased to the local crematoria as required.

People Management

• The ability to manage and motivate the team and ensure colleague welfare.
• Conduct appraisals and the setting of SMART objectives and targets for the business.
• Develop the team through coaching and training, recommending where external training is required.
• Responsible for recruitment and retention of quality employees.

Sales Care

• Achieve sales targets through effective solving of customers’ burial/cremation and memorial needs.
• Ensure the consumer is made aware of all the options and services available, and assist in the development of new product ideas.
• Manage the events on-site as required.
• Deliver and manage an effective continuous care/showround program to enhance the customer’s experience.
• Support the Park Manager in achieving an improved commercial result through account management and community engagement.

Finance & Administration

• Manage all costs in line with the budget and drive efficiencies within the operational areas to meet targets.
• Manage the events on-site as required.
• Ensure all administration and control processes associated with the service of the park are followed.

Health And Safety

• Ensure all company procedures regarding H&S, security, and welfare are maintained at all times.
• Ensure colleagues are aware of evacuation & security procedures and alert senior managers to risks/problems.
• Responsible for the maintenance of OSH requirements instilling good techniques & standards across the Park.
• If required deliver first aid and follow the correct H&S procedures to ensure your safety.
• Ensure gates and all buildings are opened, closed, and secured as required.
• Promote and uphold the park’s commitment to sustainability and eco-friendliness.

Qualifications:

• Hospitality, or a related field.
• Excellent interpersonal and communication skills.
• At least 3-5 years of leadership and team management experience.
• A passion for sustainability and a commitment to maintaining the natural beauty of the park.
• Computer literate – competent with Microsoft Word, Excel, and PowerPoint.
• Interest in training and developing people, with care for their welfare.
• Support continuous development and improvement of services and processes for the park.
• Must live within the close proximity to the park.

Benefits include:

• Competitive salary based on experience. A progressive approach to compensation scaling over time based on result-driven contributions. Additional performance-based bonuses.
• Opportunity to make a meaningful impact in the bereavement services sector while promoting sustainability, the British natural environment, and an alternative to traditional end-of-life solutions.
• Supportive work environment and opportunities for professional growth.
• Exceptional holiday entitlement of 33 days inclusive of bank holidays.
• Enhanced Pension 6% Employer & 3% Employee.
• Life Assurance.
• Employee Assistance Programme.
• Employee Healthcare Plan.
• Company Sick Pay.
• Bicycle to Work Scheme.
• Home and Tech Scheme.
• Discounts at Retailers.
• Free parking on-site.
• Annual Flu Jab Voucher.
• Me day, a day off for your Birthday.

Application Process:

Interested candidates who meet the qualifications for this position are invited to submit their CV and a cover letter detailing their relevant experience and why they are a suitable candidate for this role.

Please send your application to [email protected] or submit your application via the applicable job portal.

Shortlisted candidates will thereafter be invited to a screening interview with HR/Operations.

Successful candidates will thereafter be invited to an interview and short presentation with our senior leadership team.

However, due to the high number of applications expected, should you not hear from the team within two weeks of your application you have unfortunately been unsuccessful.

• Eligibility to work in the UK
• Live within the proximity of the park (Epping Park) with examples of local community participation.
• GreenAcres is an equal-opportunity employer and is committed to creating an inclusive environment for all employees. We encourage individuals from diverse backgrounds to apply.
• GreenAcres appoints on merit.

*Note: This job description is intended to provide a general overview of the position and does not encompass all the responsibilities and duties associated with the role. Additional tasks may be assigned as needed. *